The Farmhouse Pottery mugs, as always, are beautiful and functional and the heart mugs are unique making them the perfect gift. These were sent as a birthday/engagement present to a friend. The shipping was taking longer than anticipated and when I contacted customer service, they responded promptly and kindly expedited the shipping at no extra charge to me. I have been a fan of Farmhouse Pottery for years and have many of their items which are admired and cherished. Now I can add exceptional customer service to my positive experience. Thank you!